Terms of Service

These Terms of Service ("Terms") are a binding agreement between you or the organization you represent ("Customer," "you," or "your") and Cross Language LLC, a California limited liability company doing business as InvoiceOps ("InvoiceOps," "we," "us," or "our"). These Terms govern access to and use of https://invoiceops.ai, the InvoiceOps web application, APIs, email-ingestion addresses, integrations, documentation, and related services (collectively, the "Service").

BY CREATING AN ACCOUNT, CLICKING TO ACCEPT, EXECUTING AN ORDER FORM THAT REFERENCES THESE TERMS, OR ACCESSING OR USING THE SERVICE, YOU AGREE TO THESE TERMS. If you use the Service for an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

1. Eligibility and Business Use

You must be at least 18 years old and legally capable of entering a contract. The Service is designed primarily for businesses, accounting professionals, finance teams, and developers, and is not intended for personal, family, or household bookkeeping. You may not use the Service if applicable law prohibits you from receiving it.

2. Service Description

InvoiceOps is an invoice intelligence and workflow platform that may provide web upload, drag-and-drop upload, batch upload, email ingestion, ZIP attachment processing, document parsing, OCR fallback, artificial intelligence and computer-vision extraction, confidence scoring, source-level provenance, field review and correction, approval workflows, search, reporting, exports, APIs, and accounting integrations. Available features depend on your plan, configuration, location, and product maturity.

The Service is a workflow and data-processing tool. It is not an accounting firm, bookkeeping service, tax adviser, legal adviser, payment processor, bank, lender, auditor, or fiduciary. InvoiceOps does not make payments or decide whether an invoice is valid, payable, deductible, compliant, or authorized.

3. Accounts, Organizations, and Administrators

You must provide accurate account information and keep it current. You are responsible for safeguarding credentials, API keys, connected accounts, and recovery methods, and for all activity under your account except to the extent caused solely by InvoiceOps.

An organization owner or administrator may invite users, assign roles, configure workflows, connect integrations, set review thresholds, and access or control Customer Content. Customer is responsible for its administrators, user provisioning, role assignments, approval rules, and offboarding. InvoiceOps may rely on instructions from an authorized administrator.

4. Roles, Permissions, and Approval Workflows

The Service may include role-based access controls and roles such as Owner, Admin, Member, Reviewer, Approver, Accountant, Viewer, AP Manager, Department Approver, Auditor, Vendor Submitter, custom roles, and service accounts. Availability varies by plan. Customer is responsible for configuring least-privilege access and verifying that role and workflow settings match its internal controls.

Review determines whether extracted information appears correct. Approval determines whether an invoice should proceed in Customer's business process. Export or synchronization is a separate step. A workflow status, confidence indicator, approval action, or audit entry is an operational record only and does not constitute legal, financial, accounting, tax, procurement, payment, or compliance advice or certification.

Customer acknowledges that workflow rules may be affected by amounts, departments, vendors, legal entities, invoice type, upload source, currency, user assignments, and configuration. Customer remains responsible for monitoring queues, delegations, escalations, rejected invoices, synchronization failures, and unauthorized or mistaken approvals.

5. Customer Content and Data Rights

"Customer Content" means documents, invoices, receipts, email messages and attachments, ZIP files, images, metadata, vendor and customer information, account mappings, user input, corrections, custom fields, approval records, comments, API payloads, and other data submitted to or generated through the Service for Customer.

As between the parties, Customer retains all rights in Customer Content. Customer grants InvoiceOps and its subprocessors a worldwide, non-exclusive, limited-term right to host, copy, transmit, parse, extract, transform, display, secure, back up, and otherwise process Customer Content only as necessary to provide, maintain, secure, support, and improve the Service; comply with law; prevent abuse; and fulfill Customer instructions.

Customer represents that it has all rights, permissions, notices, and lawful bases necessary to provide Customer Content and authorize processing, including information about employees, vendors, clients, and other individuals. Customer must not upload data that it is legally prohibited from processing through the Service.

6. AI, OCR, and Automated Processing

The Service may use deterministic document analysis, OCR, machine learning, large language models, computer vision, multimodal models, rules, reconciliation systems, and validation engines. Outputs may include classifications, structured invoice fields, line items, tables, entity mappings, confidence scores, validation states, duplicate warnings, and provenance data.

Automated outputs are probabilistic and may be incomplete, inaccurate, inconsistent, or misleading. Invoice formats vary by vendor, language, industry, page quality, scan quality, handwriting, layout, table complexity, and content. InvoiceOps does not guarantee perfect accuracy, a minimum accuracy percentage, correct classification, correct table reconstruction, detection of every duplicate or fraud indicator, or compatibility with every document.

Customer must review and validate outputs before relying on them for payment, posting, reconciliation, tax reporting, financial reporting, compliance, audit, procurement, contractual performance, or other material decisions. Confidence scores and source highlights are prioritization aids, not guarantees. Human review may be necessary even for high-confidence results.

Unless InvoiceOps and Customer expressly agree otherwise in writing, InvoiceOps does not use Customer Content to train publicly available or shared foundation models. InvoiceOps may use de-identified, aggregated, statistical, operational, diagnostic, and feedback data that does not identify Customer or any person to evaluate and improve the Service. Customer-specific model improvement or fine-tuning, if offered, will be subject to separate terms or configuration.

7. Email Ingestion and Connected Services

If Customer forwards messages to an InvoiceOps-designated address or connects an email, storage, or accounting account, Customer authorizes InvoiceOps to access and process messages, attachments, filenames, sender and recipient data, headers, timestamps, and associated metadata to provide the requested functionality. Customer is responsible for ensuring that forwarding rules and connected accounts capture only authorized content.

Third-party integrations, including accounting platforms, identity providers, cloud storage, and email providers, are governed by their own terms. InvoiceOps is not responsible for third-party availability, security, data accuracy, API changes, account restrictions, mapping errors, or actions taken in a third-party system. Customer is responsible for reviewing vendor mappings, expense accounts, tax codes, classes, locations, items, and other accounting configurations before synchronization.

8. License and Restrictions

Subject to these Terms and payment of applicable fees, InvoiceOps grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Service for Customer's internal business purposes. Any downloadable software is licensed, not sold.

You may not:

• copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Service except as expressly allowed;
• reverse engineer, decompile, disassemble, probe, scan, or attempt to discover source code, models, prompts, or non-public methods except where law expressly permits and cannot be waived;
• circumvent plan limits, rate limits, access controls, billing controls, or security measures;
• use automated means to scrape the Service or extract data other than through documented APIs;
• upload malware, corrupted files, or content intended to disrupt, exploit, test without authorization, or harm the Service or others;
• use the Service to violate law, intellectual-property rights, privacy rights, confidentiality obligations, sanctions, or export controls;
• resell or provide the Service as a bureau service unless authorized in writing; or
• use Service outputs as the sole basis for decisions producing legal or similarly significant effects on an individual without appropriate human review and legal compliance.

9. Plans, Fees, Invoice Credits, and Usage

Plan prices, included credits, user allowances, features, and retention may be listed on the website, in an order form, or in Customer's account. If an order form conflicts with these Terms, the order form controls for that transaction.

An "Invoice Credit" generally represents processing one invoice document of up to five pages. Credit consumption is calculated as the ceiling of total document pages divided by five. For example: 1–5 pages consume 1 credit; 6–10 pages consume 2 credits; and 11–15 pages consume 3 credits. InvoiceOps may reject or separately price documents that exceed technical or plan limits, are not invoices, contain unsupported content, or are deliberately split or combined to manipulate usage.

*Current pricing is subject to the pricing page, checkout, or order form. Taxes are additional where applicable. A higher-level plan may include features from lower tiers, but InvoiceOps may change packaging with notice.

Monthly included credits reset each billing cycle and do not roll over unless stated otherwise. Purchased credit packages are used after monthly included credits, do not expire under the current policy, and remain available after plan changes, but are generally non-refundable. If both included and purchased credits are exhausted, processing may pause until Customer buys credits, upgrades, or the monthly allowance resets.

Auto top-up, if enabled, is opt-in and may automatically purchase the selected credit package when Customer reaches a configured threshold. Customer authorizes the applicable charge and is responsible for disabling or changing auto top-up before the next trigger.

10. Processing Failures, Credits, and Refunds

A credit is normally consumed when processing begins successfully. If a technical failure attributable to the Service prevents the document from being processed, such as an internal processing error, upload corruption caused by the Service, system timeout, empty result, or unexpected infrastructure failure, InvoiceOps will ordinarily return the consumed credit automatically or after verification.

A completed processing attempt remains billable when the output is inaccurate, incomplete, low confidence, requires review, cannot identify all fields, or is affected by an unusual layout, poor image quality, blurry scan, complex table, missing source information, handwriting, multilingual content, or vendor-specific formatting. Computing and infrastructure resources are consumed even when review is required.

Except for automatic credit returns described above, charges and purchased credits are non-refundable unless required by law, expressly stated at checkout, or approved by InvoiceOps in its discretion. Subscription cancellation does not retroactively refund prior charges or partially used billing periods.

11. Subscription Renewal, Changes, and Taxes

Paid subscriptions renew automatically for successive periods unless canceled before renewal. Customer authorizes InvoiceOps and its payment processor to charge the payment method on file for recurring fees, usage, credit purchases, taxes, and other authorized charges. Customer must keep billing information current.

InvoiceOps may change fees, plan limits, or packaging effective for a future billing period by providing reasonable notice. Customer's continued use after the effective date constitutes acceptance. Customer is responsible for applicable sales, use, VAT, GST, withholding, and similar taxes, excluding taxes based on InvoiceOps' net income.

12. Retention, Deletion, and Export

Retention depends on the plan, account configuration, order form, and applicable law. The Free plan may have a short retention period, currently described as seven days. Paid plans may provide longer retention. Enterprise or custom plans may have configurable retention. InvoiceOps may delete Customer Content after the applicable retention period, account termination, or a reasonable post-termination retrieval period.

Customer is responsible for exporting records it must retain. Deleted data may remain in encrypted backups, logs, legal holds, fraud-prevention systems, and disaster-recovery copies for a limited period until overwritten or no longer required. Deletion may not immediately remove data already exported or synchronized to a third party.

13. Security and Confidentiality

InvoiceOps will use reasonable administrative, technical, and organizational measures designed to protect Customer Content, which may include encryption in transit and at rest, authentication, tenant isolation, role-based access controls, audit logs, monitoring, backups, secure exports, and incident-response processes. No system is completely secure, and InvoiceOps does not warrant that unauthorized access or loss can never occur.

Each party may receive non-public information of the other that is identified as confidential or reasonably should be understood as confidential. The receiving party will use reasonable care, use such information only for the agreement, and disclose it only to personnel and providers who need to know and are bound by confidentiality duties. This obligation does not apply to information that is public without breach, independently developed, rightfully received without restriction, or approved for release. Required legal disclosures are permitted after notice where legally allowed.

14. Intellectual Property and Feedback

InvoiceOps and its licensors own the Service, software, user interface, workflows, documentation, extraction methods, models, templates, trademarks, and all related intellectual property, excluding Customer Content. No rights are granted except the limited access right in these Terms.

If Customer provides suggestions, ideas, or feedback, Customer grants InvoiceOps a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or attribution, provided InvoiceOps does not publicly identify Customer as the source without permission.

15. Beta, Trial, and Free Features

Trials, previews, beta features, free plans, and evaluation features may be changed, limited, suspended, or discontinued at any time; may be unsupported; and may contain defects. They are provided for evaluation and may be subject to additional terms. InvoiceOps may impose storage, processing, feature, or rate limits and may prevent creation of multiple free accounts intended to evade limits.

16. Service Availability and Changes

InvoiceOps may maintain, modify, update, suspend, or discontinue parts of the Service. We do not guarantee uninterrupted or error-free availability. We may suspend access immediately to prevent harm, address security threats, comply with law, respond to non-payment, investigate abuse, or protect third parties. Where practicable, we will provide notice and an opportunity to cure.

17. Customer Support

Support channels and response targets vary by plan. Unless an order form states otherwise, support is provided on a commercially reasonable basis through support@invoiceops.ai. InvoiceOps does not guarantee resolution within a particular time or recovery of deleted or corrupted data.

18. Representations and Disclaimers

Each party represents that it has authority to enter into these Terms. Customer represents that its use and Customer Content comply with law and third-party rights.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, OUTPUTS, CONFIDENCE SCORES, PROVENANCE, WORKFLOWS, DOCUMENTATION, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." INVOICEOPS DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. INVOICEOPS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR SUITABLE FOR ANY PARTICULAR ACCOUNTING, TAX, AUDIT, PAYMENT, OR COMPLIANCE PURPOSE.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS; LOSS OR CORRUPTION OF DATA; COST OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM PAYMENT ERRORS, MISPOSTED ACCOUNTING ENTRIES, TAX FILINGS, THIRD-PARTY SYSTEMS, OR CUSTOMER WORKFLOW CONFIGURATION, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO INVOICEOPS FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. FOR A FREE SERVICE, INVOICEOPS' TOTAL LIABILITY WILL NOT EXCEED US$100.

The exclusions and caps do not apply to liability that cannot legally be limited and, as applicable, Customer's payment obligations, misuse of the other party's intellectual property, or indemnification obligations. Some jurisdictions do not allow certain exclusions, so they apply only to the extent permitted.

20. Indemnification

Customer will defend, indemnify, and hold harmless InvoiceOps, its affiliates, and their personnel from third-party claims, damages, fines, costs, and reasonable attorneys' fees arising from Customer Content, Customer's unlawful use, Customer's breach of Sections 5 or 8, Customer's workflow or payment decisions, or Customer's violation of third-party rights. InvoiceOps will provide prompt notice and reasonable cooperation, and Customer may control the defense, but may not settle a claim in a manner admitting fault by InvoiceOps or imposing obligations on InvoiceOps without consent.

21. Term, Cancellation, Suspension, and Termination

These Terms begin when Customer first accepts or uses the Service and continue until all subscriptions and accounts end. Customer may cancel through account settings or by contacting support. Cancellation normally takes effect at the end of the then-current prepaid period unless otherwise stated.

Either party may terminate for a material breach not cured within 30 days after notice, or immediately if the breach cannot be cured. InvoiceOps may suspend or terminate immediately for unlawful use, fraud, security risk, repeated payment failure, sanctions concerns, or material harm to the Service or others.

Upon termination, Customer's access ends and Customer should export required data before the effective date. Sections that by nature should survive will survive, including payment, ownership, confidentiality, disclaimers, liability, indemnity, dispute, and general provisions.

22. Data Protection

The Privacy Policy explains InvoiceOps' processing as a business or controller for account, website, billing, and support data. When InvoiceOps processes personal data in Customer Content on Customer's behalf, Customer is generally the controller or business and InvoiceOps is generally the processor or service provider. Where required, the parties may enter into a Data Processing Addendum. Customer remains responsible for data-subject notices, lawful bases, instructions, and responses, except for InvoiceOps' direct obligations under applicable law.

23. Export Controls, Sanctions, and Government Use

Customer may not use or export the Service in violation of U.S. or other applicable export-control or sanctions laws. Customer represents that it is not located in, organized under the laws of, or ordinarily resident in a comprehensively sanctioned jurisdiction and is not a restricted person. Government use is subject to applicable commercial-software restrictions.

24. Governing Law and Disputes

These Terms are governed by California law, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a formal claim, each party will provide written notice describing the dispute and attempt in good faith to resolve it for at least 30 days. Unless an order form states otherwise, courts located in Santa Clara County, California, will have exclusive jurisdiction, and each party consents to venue and personal jurisdiction there. Either party may seek injunctive relief for unauthorized access, misuse, confidentiality, or intellectual-property violations without completing the informal process.

25. Changes to These Terms

InvoiceOps may update these Terms. Material changes will be posted with a new effective date and, where appropriate, communicated through the Service or email. Changes generally apply prospectively. Continued use after the effective date means acceptance; if Customer does not agree, Customer must stop using the Service and cancel before the change takes effect.

26. General Terms

Neither party may assign these Terms without the other's consent, except InvoiceOps may assign them in connection with a merger, reorganization, sale of assets, or affiliate transaction. Customer may not assign to a competitor of InvoiceOps without consent. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations.

These Terms, the Privacy Policy, applicable order forms, and incorporated policies form the entire agreement and replace prior discussions about the Service. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will remain effective. Failure to enforce a provision is not a waiver. Headings are for convenience. Electronic notices and signatures are valid. There are no third-party beneficiaries.

27. Contact

InvoiceOps is operated by Cross Language LLC. Questions about these Terms may be sent to legal@invoiceops.ai. Product support may be requested at support@invoiceops.ai. Website: https://invoiceops.ai.